Privacy and Cookie
Policy
Privacy and Cookie Policy for FFG
- Introduction
Welcome to FFG’s Privacy and Cookie Policy. At FFG, we are committed to protecting your personal information and being transparent about how we collect, use, and manage your data.
- Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name and contact details
- Email address
- Phone number
- Billing and shipping address
- Company information
- Any additional information you voluntarily provide
2.2 Non-Personal Information
We also collect non-personal information such as:
- Browser type
- IP address
- Operating system
- Website usage data
- Aggregate user statistics
- How We Collect Information
We collect information through:
- Website interactions
- Contact forms
- Email communications
- Customer service interactions
- Online transactions
- Cookies and similar tracking technologies
- Purpose of Data Collection
We collect and process your data for the following purposes:
- Providing and improving our services
- Processing transactions
- Communicating with you
- Personalizing user experience
- Responding to inquiries
- Marketing and promotional activities (with consent)
- Compliance with legal obligations
- Cookies Policy
5.1 What Are Cookies?
Cookies are small text files stored on your device that help us improve your browsing experience and analyze website traffic.
5.2 Types of Cookies We Use
- Essential cookies: Necessary for website functionality
- Analytics cookies: Help us understand website usage
- Performance cookies: Improve website performance
- Targeting/advertising cookies: Provide personalized content
5.3 Managing Cookies
You can control cookie preferences through your browser settings. However, disabling cookies may limit website functionality.
- Data Sharing and Disclosure
We may share your information with:
- Service providers and business partners
- Legal and regulatory authorities
- Third-party service providers (payment processors, analytics)
We do not sell your personal data to third parties.
- Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption
- Secure server infrastructure
- Regular security audits
- Access controls
- Data minimization practices
- Your Rights
You have the right to:
- Access your personal information
- Request data correction
- Request data deletion
- Opt-out of marketing communications
- Withdraw consent for data processing
- Lodge a complaint with relevant authorities
- Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
- Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children.
- International Data Transfers
Your data may be transferred and processed in countries outside your home country. We ensure appropriate safeguards are in place.
- Updates to This Policy
We may update this policy periodically. We encourage you to review it regularly.
- Contact Information
For any privacy-related questions or requests, please contact:
FFG Email: info@ffg.co.za
Last Updated: 5 March 2025